TERMS & CONDITIONS
Please make sure you are aware of these T&C’s before committing to order a bespoke drum from HighWood.
Payments are accepted in £ (GBP) only. We accept payment via Bank transfer, Credit/debit Card, PayPal, check, or Cash in person.
A 50% deposit is required on all Custom Orders after your quote is confirmed and before any drums are put in the queue for production. You will be contacted when your drum is complete and ready to dispatch or can be collected. The balance is due before shipping or on collection. Please be aware that deposits are NON refundable under any circumstances.
The shipping can & will be arranged within the quotation of your initial order, in the case of over seas orders price you are given does not include duties, taxes, import delivery fees, or any other fees associated with shipping.
Estimated lead times are given at the time of quotation & should be re varied by the Client on paying the deposit, note that all estimates are just that & This delivery window is not a guarantee and is subject to change based on special requests and any issues outside our direct control. Clients can contact us at any point during the build to receive updates on their order.
Changes to the order
Once an order is finalised & deposits paid, any changes requested can cause significant delays in production, any changes approved will result in the order being removed from current position in production & re positioned at the beck of the queue to be started over. any changes requested that result in waste of materials, drum shells & components being unusable & fresh stock & shells required, the client will be charged accordingly.
By confirming an order in writing (by email or on social media msging), you agree to all Terms & Conditions listed above and confirm that all the information you have entered is correct.